Job Description

Join The UPS Store - MacSoup Team

MacSoup has proudly served the Austin community for over 10 years, growing from 1 UPS Store to 10 by the end of 2021. As a The UPS STORE Franchisee, we value: TEAM, SERVICE, DEDICATION & FUN.

THE UPS STORE, INC. together comprise approximately 4,800 independently owned and operated locations. Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service. The strength of THE UPS STORE, INC. comes, in part, from the talented and dedicated associates that lead and operate each retail location. We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.

THE UPS STORE, INC. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

A The UPS Store Team Member is responsible for assisting and delivering exceptional service to all customers. Services provided at the UPS Store include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Team Member will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information.

The ideal Team Member has previous retail customer service experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.

Compensation: $17 - $19 per hour with experience

This application is for consideration at the following locations: LAKEWAY & BEE CAVES

We look forward to hearing from you!

Responsibilities

• Delivers outstanding customer service to all customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Performs other duties as assigned to help with store operations
• Maintains a clean, organized, and safe working environment

Qualifications

• Prompt, reliable, and responsible
• A genuinely helpful demeanor
• Fun and friendly personality
• Good communication and people skills
• Strong verbal and written communication skills, including spelling and math
• A fast learner who is eager to learn and grow in the business
• Retail/customer service experience
• Able to lift 40+ pounds
• Artificial Intelligence (AI) Knowledge and Experience

Benefits

• Flexible Work Hours
• Holidays
• Paid Time Off (PTO)
• Formal On-the-Job Training Program
• Group benefits package (Medical, Dental, Vision)
• Limited Benefits for Part-time Position

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